Mistakes in business come with the territory, but those made in procurement ought to be considered among the most detrimental to the success of an operation. Common procurement related risks include supplier issues such as delivery delays, increases in demand, quality problems and fraud. These issues are often the result of mistakes made in the procurement vetting process, Rudi Kruger, general manager of Risk Solutions at LexisNexis Data Services, told SmartProcurement.
Mistake # 1 – Insufficient supplier information
In the technological age, information is abundantly available to those who seek it. However, many organisations still neglect to gain valuable information on their suppliers. Aside from the financial stability and reputation of a supplier, each business has its own unique requirements from their suppliers.
“It is of absolute importance to know where suppliers source from and the challenges they face within their own supply chain. Suppliers must be transparent and willing to declare crucial information that could potentially affect your business. Business could be affected by delivery delays, inconsistent quality and changes in pricing owing to fluctuations in the international exchange rate,” said Kruger.
Mistake # 2 – Neglecting supplier-employee relationships
It is expected that supply chain employees will form relationships with suppliers by working with them regularly. However, it becomes a problem when these relationships develop into opportunities for personal gain.
“Fraudulent activity and conflict of interest between supply chain partners and employees is always a risk. Ensure that supplier and employee relationships do not cross the line by running regular checks on staff and suppliers,” said Kruger.
Mistake # 3 Poor relationship management
“Neglecting to develop and maintain strong company-to-company relationships with suppliers puts the success of your business on the line, as a disaster on the part of a supplier could negatively affect your organisation,” said Kruger.
He added that it takes time to nurture relationships with suppliers, but it is worth it as it leads to reduced costs, increased efficiency, performance and communication, better understanding of each party’s business model, good customer service, continual improvement and the ability to adapt to each other’s needs.
Mistake # 4 Failing to use technology
There are many solutions on the market designed to simplify every aspect of procurement. Failing to take advantage of these tools could result in weakened efficiency, excess expenditure and increased administrative errors.
Effective systems can assist organisations, including government departments, corporates, financial institutions, business bodies and risk, and procurement professionals to identify and prevent corruption within procurement processes. They are able to identify ownership of property and the business interests of employees, as well as recognise conflicts of interest within organisations and potential supply chain partners.
“With the help of South African Fraud Prevention, LexisNexis Data Services’s own solution, Lexis ProcureCheck, assists with identifying potential fraudulent activity within suppliers and employees. It also enables users to investigate negative and positive news on suppliers and employees to assist in mitigating reputational risk,” said Kruger.